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USE CASE · AI / ML
NLP chatbots that take orders and answer customers
Chatbots that understand what customers type, from auto-generated chat flows to a restaurant bot that takes orders and books Lalamove delivery.
The challenge
Small teams can't answer every chat quickly, and orders taken by hand are easy to miss.
Our solution
Chatbots were among our first products in 2019. Nongmangkud Bot generates chat patterns for any business. Our restaurant chatbot uses NLP to take orders from customers and calls Lalamove to collect them from the branch.
Natural language understanding
Understands what customers say and checks how confident it is before acting.
Order to delivery
Takes the order in chat and books a Lalamove pickup at the right branch.
Facebook Pages
Connects to the Facebook Pages your customers already message.
More use cases
ACCESS LINK: IoT access control and live device monitoring
Our own ACCESS LINK controller and web platform connect doors, sensors and devices on site, with live status for every room on one dashboard.
SMMS: Smart Machinery Monitoring System for the Royal Irrigation Department
Sensors and controllers on field machinery send their status to a central system, so the Royal Irrigation Department can watch its equipment remotely.
Smart health monitoring with wearables and a care dashboard
Smartwatch data such as heart rate and blood oxygen flows into a dashboard where care staff follow each patient and get alerts when something changes.
Custom IoT hardware: PCB, enclosure and firmware
When off-the-shelf devices don't fit, we design the circuit board, the enclosure and the firmware, then support the hardware in the field.
Operation Emergency Board for PTT
A large-screen web board that shows each control room shift and the readiness of every team member at a glance.
Touch-screen kiosk software for a cleanroom isolator
Step-by-step kiosk screens mounted on a cleanroom isolator guide operators through each preparation and keep a record of every tray.
AccessMeeting: meeting room booking on mobile and wall displays
Staff book rooms from their phone, and a display at each room shows today's schedule, the current meeting and who is attending.
AI backends for OCR, object detection and signal classification
We add AI to business systems: reading text from images, finding objects in camera feeds and classifying sensor signals.
Smart farming platform connecting farmers, field officers and administrators
Mobile apps for farmers and field officers with a web console for administrators, built on shared land, soil and crop data.
PDPA consent management for organisations handling personal data
A central platform to collect, store and audit customer consent across websites, apps and counters, ready for Thailand's PDPA.
Cloud architecture and container microservices on Huawei Cloud
As a Huawei Cloud partner, we design scalable cloud setups for our customers and partners, from load-balanced servers to container-based microservices.
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